FAQ - Frequently Asked Questions about shopping PurelyAlpaca

  1. Are your alpaca products Made in the USA?
  2. Are alpacas harmed to make alpaca garments?
  3. CATALOG: Do you have a print catalog?
  4. Is baby alpaca from babies?
  5. Are alpaca products durable?
  6. What if I or my gift recipient do not like the alpaca product?
  7. Will alpaca fade or bleed?
  8. SIZE CHART: Do you have a size chart for the clothing?
  9. SHIPPING: How do you ship and how long will it take to receive my alpaca gifts order?
  10. SHIPPING COST: How much will it cost to ship my order?
  11. INTERNATIONAL SHIPPING: Will you ship to my country? How much will it cost?
  12. Will my dog eat my alpaca teddy bear?
  13. Why Buy Alpaca Products?
  14. Does PurelyAlpaca support Fair Trade?
  15. CARE: How do I wash alpaca?
  16. Shrunk your favorite alpaca sweater?
  17. How can I unfelt an alpaca sweater?
  18. RETURNS? See the Purely Alpaca PurelyPerfect returns promise!
  19. WHOLESALE: Do you WHOLESALE alpaca products?
  20. Where can I find the warmest alpaca socks?
  21. On Alpaca Blankets and Alpaca Throws, which do you recommend?
  22. Can you suggest a perfect alpaca gift for me?
  23. How do I assure your alpaca gloves or alpaca hat will fit?
  24. Alpaca Repair Service: Can you fix this heirloom alpaca item? 
  25. Does PurelyAlpaca have a Web Affiliate Program?
  26. Does PurelyAlpaca buy alpaca fiber from alpaca farms?

1) Stretch your alpaca sweater (or your alpaca socks) by soaking the garment in a tub of gentle hair conditioner and lukewarm water.
2) Do not wring the sweater, but after draining the tub, press the sweater against the side of the tub to drain the excess water.
3) Remove the garment and lay it flat on a very thick, very absorbent clean white towel.  
4) Use another towel to blot away the excess water.  
5) Gently pull the sweater into the desired shape
6) Let the sweater air dry flat.
See above for proper care of your alpaca garment to prevent shrinking.  
                          
Asking if you can unfelt an sweater or other loose-knit item which was washed in hot water then dryer dried? The answer is MAYBE.  We cannot guarantee it will work but get asked this a lot online so we found some instructions here.  Fingers crossed!  

Surely, PurelyAlpaca is happy to take returns. We want your purchase to be PurelyPerfect!  If it's not, send it back with a note, simple. We want you to be happy and shop with us again, tell your friends, and so on! 

All we ask is that you send a note of instructions (refund, exchange, questions). 

Please return unwanted items within 30 days.
Orders made during the Christmas season (after Thanksgiving) have an extension on the return deadline to January 31st. 
Please be sure to tell us if there is an actual problem or flaw with the item so we do not restock it... though you do not need a "reason" to return.
A copy of the receipt is appreciated by not required but do
** Please include a reminder note of what we should do when we receive your return.
Return to: 
Purely Alpaca PO BOX 8598 La Jolla, CA 92038 

  • WHOLESALE: Do you WHOLESALE alpaca products? 
Yes, we wholesale alpaca clothing, alpaca accessories and gifts. We'll sort of... our sister store, www.ChoiceAlpacaProducts.com offers a growing number of "Choice" alpaca products,  all at wholesale pricing. This site is only for established alpaca farms and small businesses with a business license which must be on file. 
Reasonable minimum purchases apply for wholesale orders. We have a set of regular high quality alpaca products which we offer year after year as well as an array of unique alpaca items we offer from time to time. All of our wholesale alpaca products are focused on the small store and are designed to be good sellers for alpaca farms and alpaca boutiques. We also have many small business customers that are outside of the alpaca industry which have had great success with our products. 

Stores that are successfully offering our alpaca products to their customers include:
    • Alpaca Farm Stores and Boutiques
    • Outdoors Stores
    • Outdoor Market Vendors
    • Bird Specialty Shops
    • Motorcycle Shops
    • Sporting Good Stores
    • and others.
Wholesale alpaca minimums are reasonable and allow for small stores to test out our wholesale products in their business.
Our open wholesale product return promise is rarely needed by our alpaca retailer customers the easy return promise which allows them to purchase larger orders, knowing unsold items can be returned with no problem. Take a look at www.ChoiceAlpacaProducts.com for more info on wholesale alpaca offerings. 
  • Where can I find the warmest alpaca socks? 
You're in the right place for the warmest alpaca socks! Our own designs, the Choice brand Superwarm Heavy Extreme Alpaca Socks are very warm and comfortable. The Superwarm Heavy Extreme Alpaca Socks feature an inner insulation design which produces an excellent layer to warmth around the foot. The shear size of the socks gives you plenty of alpaca warmth for even the coldest conditions. The Superwarm Heavy Extreme Alpaca Socks are the heaviest, warmest and most comfortable extreme weather socks out there! 
  • On Alpaca Blankets and Alpaca Throws, which do you recommend? 
    We have a lot of alpaca blankets and alpaca throws to choose from. Picking the best for your needs can be a challenge! Please take a look at all of the blanket and throws offering in our Alpaca Throws and Blankets (http://purelyalpaca.com/collections/alpaca-throws-and-blankets) section. We offer a wide variety of alpaca blankets and throws, from thin and lofty to heavily woven. Boucle, loose weave, tight weave and lots of other options in weight, color and texture of our alpaca items. There are all kinds of options available. Each item will describe the weight, thickness and dimensions of the item. If you have additional questions, feel free to email or call us with your questions. We'll be happy to help! 

  • Can you suggest a perfect alpaca gift for me? 
    Sure we can! We've been at this for many years. We know our products well and will be happy to help you find the right gift. Just contact us and let us know the kind of gift you are after and we'll have some suggestions for you. Please also be sure to look over the various alpaca shopping categories we have on PurelyAlpaca.com We have specific categories to help with gift shopping, some very specific like: Alpaca Stocking Stuffers Alpaca Gift Cards Small Alpaca Gifts Alpaca Lover Gifts Alpaca Home Decor Alpaca Luxury Alpaca For Kids ...and many more. We also will be happy to help you find an item even if we don't carry it. We're big fans of the movie, "Miracle on 34th Street". We'll be happy to recommend other stores with an item you're looking for if we don't have it. Send us and email, chat with us via Facebook or call us (877-PURELYA). We're happy to help! 

  • How do I assure your alpaca gloves or alpaca hat will fit? 
    We know it can be hard to shop on the internet for clothing. Although we have a very easy return promise we realize you want to get it right the first time. For accessory items like alpaca gloves and alpaca hats, check the size description shown but note that most of our alpaca accessories are knit items and have a natural "give" that will let them fit a wide range. We'll be happy to help you with any questions on our products! 
  • Alpaca Repair Service: Can you fix this heirloom alpaca item? 
    Need an alpaca knit repair?  Click here
  • Does Purely Alpaca have a Web Affiliate Program? 
    Yes we do!  And it's very professionally managed.
    Do you have an active, popular website?
    Help us promote alpaca while at the same time earning money with the PurelyAlpaca Affiliate Program. Many of our affiliates with popular websites earn a very respectable amount by promoting our alpaca products. You can too!
    Our program is managed by the Share-A-Sale service. 
    Click Here to see details.

  • Does PurelyAlpaca buy alpaca fiber from alpaca farms?
    Yes, we do!  We support the American alpaca farm industry in multiple ways, including the purchase of USA grown alpaca for a number of different USA made alpaca products. Click Here to see details.



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