Date |
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Customer Message |
1/10/2024 |
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Thank you so much for getting these gloves delivered earlier than the email said. We love them and we’ll be buying more and our family have bought something from you. Our son swears the socks and gloves are the warmest he’s ever had and he runs heavy equipment and he sad his feet and hands didn’t get cold at all.
Thank you,Mary
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1/9/2024 |
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Yes Tom, here are the details....
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Savannah the puppy chewed a chunk out of my throw. Attached photo details the damage. If you can repair; what would be estimated cost? Thanks, Tom
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1/9/2024 |
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Brian,
My vest arrived today in perfect shape and fits. Thank you for your patience and assistance.
Thank you
Tonda
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12/22/2023 |
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Thank you for your help in getting my order sent to me. I received my blanket today and it's wonderful! I'm very happy with both my order and your wonderful customer service!
Thank you again for your assistance,
Andrea B.
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12/19/2023 |
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THANK YOU THANK YOU
I REALLY LOVE THESE LEG WARMERS 🙏🏽🙏🏽💋💋♥️♥️
Happy Holidays 🎄🎄🎄🎄 |
12/18/2023 |
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I received missing package. THANK YOU. We appreciate people like you. MERRY CHRISTMAS
-Bruce
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12/13/2023 |
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I received my Alpaca knee high socks today! They are great, and will keep my feet and legs nice and warm when I go outside, without being bulky. Thank you!
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12/7/2023 |
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Hello,
I just wanted to let you know how much I appreciate the fast shipping we received on the order we placed last week. The merchandise arrived 4 days earlier than I expected. What a relief! It’s been great doing business with you and I’m looking forward to many more orders in the future.
Thank you,
Susan
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11/29/2023 |
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Hi there. Thank you for the quick shipping! -Amanda
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11/28/2023
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My dad has a condition called CRPS (Chronic Regional Pain Syndrome). He is a first responder and from a work injury his right hand is left almost completely immobile and in constant pain (kind of like really bad pins and needles but on fire sort of).
I ordered a pair of the Iditarod gloves from your company 4 years ago after my research told me that fabric made from alpaca was the best fabric for nerve conditions that react through the skin like this.
He has used these gloves almost EVERY SINGLE DAY, at times they have been his only source of comfort and the sole thing that makes his life less painful.
I owe so much to you and your company. In more ways than one, you have given me my father back.
It was one order 4 years ago, but I want you to know that we have thought about it each and everyday. Thank you for what you do and please never stop doing it.
I have recommended your site to many of the CRPS community pages, and I hope that your business thrives and grows because you deserve the whole world.
Thank you, we are eternally grateful.
Adison, Houston TX
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11/27/2023 |
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It worked! My package came yesterday! I am so grateful for you guys and your dedication to your customers! YOU'RE THE BEST!!!!!! :) -Karee
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9/29/2023 |
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You did it!
Thank you, oh so much for picking out the most perfect fluffy white alpaca bear.
She is replacing a very much loved Fuzzy Wuzzy, who somehow got lost. And yes, that is her new name, Fuzzy Wuzzy.
So, again I thank you.
Kind regards.Karen
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9/25/2023 |
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I am so happy with these socks I have a history wt Alpaca from scarves to a fair trade blanket I bought
In Humahauca In Jujuy Prov Argentina 5 + years ago.. Way nice stuff. David
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9/25/2023 |
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Now that is wonderful pair of socks, just got them in the mail and they are awesome .
Soft, My lady had purchase alpaca socks for me in Austria at a market. Yours are heavier which I wanted and every bit as soft.
Wonderful...
You are the 4th company that I’ve bought from in the pasted 2 weeks looking for your product ; thank You Way nice
Best David B.
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5/9/2023 |
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Dear Purely Alpaca,
I received a hat in the mail and have been sporting it since then, in the the warming weather. I just gave it a quick wash by hand in cold water.
Thank you very much. Sincerely, Claude
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2/9/2023 |
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Thank you ! You guys are totally awesome and I’m sure I’ll be ordering again. Stay safe.
Sally
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1/23/2023 |
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Thanks for the fine product and business ethics Bruce
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11/2/2023 |
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Brian, thank you so much‼️ I tried calling to see if my orders could be packed together but it was after hours so I decided it would probably be too late to make changes by the morning. Thank you for being so observant and fixing the shipping issue for me…that was so kind and very much appreciated💜
Blessings
Jackie
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11/01/2023 |
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Thank you for your prompt attention to this matter great service!!! -Erin
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12/27/2022 |
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To be true, the gratitude is on my behalf for your generosity, honesty is how I was
raised. My sincere appreciation for your thoughtfulness and integrity, not to mention the outstanding performance and quality of your products! Have a safe and blessed New Year!! -Chris
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12/13/2022 |
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Good morning Team Alpaca,
I would
Like to express my sincere thanks for your prompt response! I can’t say enough about your quality products and the outstanding customer service you offer!! I am a huge outdoorsman and Hunter, your alpaca wool blows conventional wool out of the water, and I am making sure all my friends and fellow hunters know this. Hopefully I can help expand your business to one degree or another, but either way, I offer my sincere thanks and appreciation to you for your help and assistance, it’s rare these days. Have a great day and a blessed holiday season with your families!✝️
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11/21/2022 |
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Love the socks. Thanks for making a quality product!
-Ryan
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11/12/2022 |
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Thank you!! Wonderful quality.
Best,
Lisa
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11/10/2022 |
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I just love your socks. Your company is a pleasure to do business with. Thanks for good quality @ fair prices!
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11/3/2022 |
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Arrived tonight, and I am VERY well pleased! Worth the wait, in spades. Love the color - I know it required special effort - and the color is exactly what I wanted. Happy customer here.
John |
1/19/2022 |
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Brian, Paula & Team: Have the gloves...soooooo comfy and incredibly warm....thank you....Take care,Bob |
1/27/2022 |
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Bought your slipper socks at the MD alpaca festival at the Howard County fairgrounds in November...I love them. I am fortunate to have Alpaca roving, and eventually, I'll be able to spin it....hope springs eternal..I'll be at my wheel, wearing the alpaca slipper socks, spinning alpaca fleece...great stuff, Love my socks!!!!!
Claudia
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1/14/2022 |
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I ordered this alpaca hat for my best friend, she received it yesterday and LOVES it! She said it’s a beautiful hat and she looks very glamorous in it! Just wanted you to know, it’s really a fabulous product.
Best regards,
Elaine |
1/10/2022 |
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Just to let you know that my order arrived on Saturday, and its perfect!
Many thanks
Jerry
United Kingdom
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12/28/2021 |
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Thank you for all your patience and help. I got the glittens today and they are beautiful and warm and wonderful! It turns out that there is actually a mailbox for this apartment, but it’s across the street and locked and we didn’t have a key.
I really appreciate your patience and politesse. It’s been a trying time since the hurricane hit and flooded us out of our house.
I will continue to recommend you highly to everyone.
Thank you again.
Anne |
12/23/2021 |
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Thank you for getting this amazing, light weight, warm sleeping bag to me in time for my Christmas visit at my daughter’s home.
Merry Christmas and Have a Healthy Prosperous 2022!
Sherry
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11/23/2021 |
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Hi Brian,
My sweater arrived last night. I love it! Thanks for helping me.
Barb
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11/7/2021
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Thanks I received my Alpaca Trappers hat today it fits PERFECT -Dan
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11/1/2021 |
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Received my gloves. First drive this cold morning. I have to say my hands - fingers did not get as cold as they usually do. I. usually take off the gloves because they are just keeping my hands cold. My fingers still got cold but not so cold they bother me. Second, I put the other gloves on my left hand and the Iditarod over the top two Purely alpaca gloves on one hand. Payed a round of Disc golf and when I finished - My left hand was NOT cold. I carry a hand warmer in my right hand inbetween throws. It worked out just fine.
thanks for warm hands.
Barry
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10/28/2021
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Hello I got the alpaca blanket and I love it thanks so much for it its wonderful and smoother than silk -Liza |
10/25/2021 |
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I have received my hat. It's beautiful. And falls so nicely. I will b wearing it tomorrow. The ladies are going to love it and I will lead them your way. I believe have bought from you before and love your little gifts. You go out of your way for your customers. Thank you. Karen
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8/19/2021 |
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WAAAHOOO! THANKS, Brian! Made it work for a Paca Buddy too.
You guys are sooo awesome!!!! You have always, always come through for me. Can’t begin to tell you how much I appreciate you. Well, except that I always come to you when I need something you carry.
Thanks again.
Stay well –
Cinda
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8/17/2021 |
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Hi Brian
Your box just arrived and I thank you so much for the fast turnaround. I just booked a nice size farm visit with a lot of kids and will hand out the finger puppets as a souvenir to the kids. You are the best as always!!!!!!
Jim and Mimi
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7/19/2021 |
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As above. My order was two pair of socks and the individual did not like them. I liked them and when I finish paying some bills I plan to order some items from the site. Many thanks for your excellent service. H. Lovett
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5/21/2020 |
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Hello,
I received today my wonderful cardigan. More beautiful than my expectations. And the shipping was very fast too.
So I want to thank you.
Regards,
Diane
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4/3/2021 |
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Brian,
Thanks for your attention and for talking me back off the ledge with this order. <grin> Based on what just arrived, I couldn't be more pleased and assuming the package really is delivered today, I'd call this a 100% success.
If I can support you in some way - think survey or somewhere happy customer comments can be of use, it'd be my good pleasure to do so.
All the best and Happy Easter, Bob
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3/2/2021 |
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Thank you so much Brian! Great service. Really appreciated.
Lew
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2/8/2021 |
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Thanks. received the gloves quickly and loved them!
Donna
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2/8/2021 |
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Thanks Purely Alpaca! I just picked up my FABULOUS cardigan! I'm over the moon! I'm already wearing it and just love it! Going to pack it up with me when I travel across the pond to meet my new granddaughter. In fact, why pack it? I'll wear it on the plane so I'll be nice and toasty!
Thanks so much!
Sincerely,
Pamela
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2/5/2021 |
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You guys have been wonderful. Updating me on my order! I love everything that I ordered. Will be visiting your store again.
Molly
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1/27/2021 |
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Received my gloves. First drive this cold morning. I have to say my hands - fingers did not get as cold as they usually do. I. usually take off the gloves because they are just keeping my hands cold. My fingers still got cold but not so cold they bother me. Second, I put the other gloves on my left hand and the Iditarod over the top two Purely alpaca gloves on one hand. Payed a round of Disc golf and when I finished - My left hand was NOT cold. I carry a hand warmer in my right hand inbetween throws. It worked out just fine.
thanks for warm hands.
Barry
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12/18/2020 |
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I received my package today and LOVE the leg warmers!!
Just wanted to thank you for sending everything so quickly!
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12/17/2020 |
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Hi, I wanted to let you know how thrilled I was with the mother and cria alpacas from your wonderful company. I have two of my own alpacas and my nephew who bought me these for a Christmas present knows how much I love anything related to an alpaca! I've attached a photo of the two little ones he gave me this Christmas...a wonderful antidote to the "Covid blues"! -Caroline
P.S. the other photo is my puppy with Beethoven and Sebastian, her "brothers"
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12/20/2020 |
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Just so you know, I got a pair of the Outdoor Adventure socks last year and I love them. So warm and soft. 😃 -Melinda
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12/16/2020 |
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Thank you so much for being so quick. I know I just placed an order and them had someone make a request for more. Really appreciate you. Merry Christmas! -Taffy
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12/10/2020 |
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You rock, as usual! Thanks! -Jennifer
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12/1/2020 |
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I got the pair already, thanks!! They look great.
Also, my husband keeps saying how much he likes those socks. 👍 -Shalyn
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11/29/2020 |
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Thanks for picking up America’s Alpaca extreme Alpaca socks! I just love wearing them! Will have my order to you soon. -William
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10/14/2020 |
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Just taking a moment to let you know how much I love my socks and legwarmers. I slipped into them the moment they arrived and plan to keep them on.
Thanks for the great products! -Wendy
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10/12/2020 |
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I would love to thank you for your fast service. -Audrey
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10/12/2020 |
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Got it! Wore it! IMPRESSED!!! -Kelly
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10/2/2020 |
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Brian, thank you so much for quickly sending the new little Alpaca out, I really appreciate you replacing it for us. We got it yesterday and it is perfect. Thanks again!!! -Stacy
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9/15/2020 |
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Thanks, Brian! I'll be ordering again from you and appreciate your outstanding customer service. -Laura
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2/5/2020 |
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Thank you so much, Brian! If I had a nickle for every time I've done that and realized it the second after I hit the "buy" button. You save me. :) -Rebecca |
2/3/2020 |
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Thank you for the quick response! Wendy
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1/20/2020 |
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I got the pair already, thanks!! They look great.
Also, my husband keeps saying how much he likes those socks. 👍 -Shalyn, Maryland
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1/18/2020 |
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Thanks for picking up America’s Alpaca extreme Alpaca socks (AKA Superwarms)! I just love wearing them! Will have my order to you soon.
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12/22/2019 |
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Just so you know, I got a pair of the Outdoor Adventure socks last year and I love them. So warm and soft. 😃 |
11/13/2019 |
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Just taking a moment to let you know how much I love my socks and legwarmers. I slipped into them the moment they arrived and plan to keep them on.
Thanks for the great products! -Wendy |
11/5/2019 |
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I would love to thank you for your fast service. -Audrey, Wisconson Rapids, WI |
10/11/2019 |
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Got it! Wore it! IMPRESSED!!! -Kelly
(Iditarod Beanie Hat)
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9/15/2019 |
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Thanks, Brian! I'll be ordering again from you and appreciate your outstanding customer service. Laura
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5/24/2019 |
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Thanks for getting the key ring off to me so quickly. It’s darling and my granddaughter absolutely loves it. <3 -Cinda
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2/5/2019 |
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Brian, thank you so much for quickly sending the new little Alpaca out, I really appreciate you replacing it for us. We got it yesterday and it is perfect.
Thanks again!!! Stacy
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1/15/2019 |
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Just want to let you know that I LOVE you insoles. I purchased them from you on Friday, January 11th just as we were finishing up out day at the Sportsman Show in Denver. I put them in my older Sorrel leather boots and tried them out today. I couldn't be more pleased. I didn't even have to cut them down for sizing. I am now wanting another pair for another pair of my favorite shoes. Thank you for having the perfect product. Happy feet!!! -Nancy
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1/5/2019 |
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Hi Brian,
Thanks so much for your prompt service and for your nice compliment ( which totally surprised me as I am a nurse and my writing is usually a massive scribble that would make hieroglyphics easier to read!)! Hope you have a ridiculously amazing 2019 and I will be back as a customer - so nice to work with a company who believes in terrific customer service!!
Shelley
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5/14/19 |
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I heard about this website on google! I became obsessed with the alpaca teddy bears from a store in the mall and since it was a seasonal shop I needed a place to get more!!! I typed in alpaca teddy bears into google and PurelyAlpaca came up first! Website is very easy to navigate through. I purchased one of the key chain Teddy’s I little while ago and was in love!! Unfortunately poor little Edith broke off her keychain and I was so sad. I called the customer service number and left a message about Edith’s events. The owner promptly called me back and said he’d replace the teddy bear and I got my new one in the mail today and now Edith has a new friend 😬😬💗 I love this company and I love supporting small businesses. I’m going to buy another one for my little sister for her birthday!! Thank you guys for your great customer service and great products!
- Tayor, Derry, NH
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2/13/19 |
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You guys are the greatest! Thanks for the help! I will definitely shop with you guys..and yes I have told many people about what you did here..
Thanks so much!
-Cindy, Lawrenceville, GA
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2/7/19 |
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The socks are wonderful!
-Sarah, Middleburg, PA
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2/5/19 |
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Brian, thank you so much for quickly sending the new little Alpaca out, I really appreciate you replacing it for us. We got it yesterday and it is perfect.
Thanks again!!!
-Stacy, Portland, OR
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1/12/19 |
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Just want to let you know that I LOVE you insoles. I purchased them from you on Friday, January 11th. I put them in my older Sorrel leather boots and tried them out today. I couldn't be more pleased. I didn't even have to cut them down for sizing. I am now wanting another pair for another pair of my favorite shoes. Thank you for having the perfect product.
Happy feet!!!
-Nancy, Denver, CO
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1/5/19 |
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Thanks so much for your prompt service and for your nice compliment ( which totally surprised me as I am a nurse and my writing is usually a massive scribble that would make hieroglyphics easier to read!)! Hope you have a ridiculously amazing year and I will be back as a customer - so nice to work with a company who believes in terrific customer service!!
-Shelley, Detroit, MI
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12/24/18 |
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I have to give you my gratitude for your wonderful product and your prompt delivery I actually received it in like 3 days for Christmas. I’m so grateful!! Merry Christmas
-Bridget
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12/22/18 |
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Merry Christmas!
A note to thank you for your prompt response to my order and the very quick shipment. I love the softness of the product and look forward to a much more comfortable winter.
-RAReiter
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12/17/18 |
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Thanks Brian, the gloves arrived, the are wonderful and thank you for the charming toy! I love your company.
-Tina
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12/17/18 |
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Hi....I have bought many things from you and my family in VA loves everything. My son and his family live in MA so they have missed out BUT this year I bought them each 2 pairs of the footies with the grippers on the bottom. I am so thrilled...they love them!! My grandson apparently came out of his room with them on and announced “okay...My feet are in two slices of Heaven right now” .... hahaha!!! Made my night— he is 12 yrs old. My son said “oh thank God....my back still hurts from when I slipped on the hardwood floors last year!!”
I thought I would share that you helped make my family up north very happy this year!! Thank you!!
-Karen
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12/13/18 |
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Hi Brian: I just wanted to say a big THANK YOU!!! Got my hat order today and am absolutely impressed, both with the quality and arrival time of my order, especially this time of the year!! I think your team is the Super Bowl champs!! Keep up the great work!!
-Barbara, Amity, OR
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12/4/18 |
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I am a man who suffers from Raynaud's Syndrome, a condition that rarely affects young men and rarely affects feet, but in combination with some college sports injuries, has reduced blood flow to my feet. It comes and goes but if it is particularly bad, sitting on the couch watching TV in a 60F room in cotton socks can cause my toes to go completely numb, forcing me to soak them in hot water while massaging them.
When I have to work outside, socks and shoes being too loose, or too tight, too breathable, or too restrictive. I have been wearing your Outdoor Adventure sock and it is perfect for me.
They are warm enough, but not too restrictive. I can’t say enough good things about these socks! Thank you for making such a wonderful product!
-Johnathan M.
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12/3/18 |
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Hi Brian! I received my order, and as usual, your products are beautiful! These particular items were specially requested for a friend and I’m so proud to present them to her!
Thank you and have a great holiday season!
-Karen
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11/28/18 |
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Hello!
First of all, I would like to say that there is NO better sock than Alpaca socks, especially the Gentle Touch Therapeutic sock!!!!!! (I ask for these for Christmas every year from my loved ones bc i can never have too many pairs of them and I wear them past thread bare!!)
Please please please never discontinue this product! Absolute best sock ever!! (Love the thickest warmest version of alpaca socks too). Flat out love everything alpaca (including those adorable alpacas themselves).
Thank you.
-Michelle
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11/10/18 |
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I love your products. So soft and so rich looking. You'll be getting another order from me someday. Thank you so much.
-Kathy, Sun Prairie
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10/3/18 |
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Got it.....LOVE IT!!! EXACTLY what I wanted and have been trying to find for a long time.
A very satisfied customer!
Thank you,
-Cindy, Salem, OR
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9/13/18 |
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I just purchased the luxury natural two tone blanket and it is OMG awesome! Heavy. The craftsmanship of this blanket is outstanding! I wasn’t expecting as nice a blanket as what I received.
-Amy, Denver, CO
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9/2/18 |
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Just a note to thank you for your impeccable service and wonderful products! It was extraordinary! Thank you again! -Cynthia
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3/1/18 |
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As I am currently spending a week in central Alaska, I have realized the sheer warmth of your “superwarm” socks. I have other “expedition” socks but they don’t even come close to keeping my feet as warm as yours do. I am so glad that I bought a pair before I left. Besides keeping my feet warm inside my boots, they are amazing just to wear while lounging around. Thanks for an awesome product.
-John, Jamul, CA
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2/20/18 |
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Hello, I received my shipment today. Very pleased with the quality of the Super Warm line!
-Suzie, Baraga, MI
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2/16/18 |
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I received two pairs of the Outdoor Adventure socks for my birthday and LOVE the quality! There was an error with one pair and Brian was quick to resolve the issue by sending another pair within the week! That's how you know a company is dedicated to great customer service with quality craftsmanship. I would recommend this brand to anyone looking for warm socks in the winter!"
-Michelle, Rock Island
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2/14/18 |
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The Rainbow 100% alpaca scarf, from the person Alan gave it to. She said she wore it to church and got many compliments. Oh, and now the daughter in laws are wanting one too :) They all really love the colors, it can be worn with everything. Hopefully you'll see an order or two from Bend Oregon!
-Kelly
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1/13/18 |
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I like my mittens very much! They were delivered quickly, which is greatly appreciated.
-Wendy
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12/25/17 |
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I received my order yesterday and love my new socks.
-Jay
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12/26/17 |
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Thank you so much Brian. You are awesome!!
-Karen
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12/22/17 |
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I'm a suburban farmer. In a suburban subdivision, with Nigerian goats living on my porch. To save money, I live with minimal heat in the house. Over the years I've developed a system of layering clothes made from mostly natural fibers so that I can stay comfortable down to the 20's Fahrenheit without heating the house. But the challenge to keep the hands warm while still being able to do work that requires fingers not covered by material was not conquered till I found out that fingerless gloves are the trick.
Started out with chunky acrylic/alpaca 60%/40% from Peru via my local Whole Foods. Now life is even better with thinner, 80% alpaca, American made Alpaca Work/Play Fingerless Alpaca Gloves.
Thank you Purely Alpaca for keeping this goatherder warm.
-Joe
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12/11/17 |
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Just wanted to let you know, just got my order and bought a few of these traveler socks to try them out. Love them!!!!! Please don’t get rid of them, I’ve been looking for an everyday sock made in the USA and I think these just might work.
Again, thanks so much.
-Shawnna
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11/20/17 |
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The alpaca socks are the only ones that keep my wife's feet warm at night. She loves them!
-David, B. Chicago
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11/15/17 |
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Thank You so Much" I just received my Alpaca Blanket" It is Beautiful""", I am in Love with my Blanket, and cant Thank You enough". It is so lovely and soft and warm, and so well made. I love the colour too. As you can tell I am so excited. Its winter here, so it went straight on my bed". I am going to use my discount voucher of 10% and treat myself to another one. Just have to decide the colour". Kind Regards, Christine J
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11/8/17 |
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Thank you so much for the quick service. Very much appreciated! Peggy R., Colorado |
10/19/17 |
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Yes, I received it and love the gloves - Petra :) |
9/23/17 |
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love them thank you very much! -Cisco |
9/15/17 |
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I love these! Thank you! -Chris B |
3/20/17 |
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Thank you for letting me know. I appreciate your great customer service and look forward to ordering from you again in the near future.
Judy B, Colorado
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3/12/17 |
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THANK YOU…I AM MOST HAPPY WITH THE ORDER. -Glee B. |
2/21/17 |
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Hey Alpaca folks! I wanted to let you know that my husband LOVED his socks. It was his 65th birthday on Sunday and these copper infused alpaca socks met his high expectations for 'not too tight, but not loose enough to slip down, and oh so cozy'.
Thanks again for helping with the shipping. Have a great day! -Deb C.
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2/1/17 |
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Hello PurelyAlpaca, Just want to tell you how much I appreciate that EVERY TIME what you say is in the order is IN the order. This has not always happened when I order from other wholesale accounts. I find it unsettling to have to recheck to see if I'm getting what I'm paying for. Thank you for the great service. -Darlene
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2/1/17 |
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thank you so much. love those socks! -Lawrence H. |
1/27/17 |
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Got it. The socks and leggings are wonderful! Thank you. -Dove O. |
1/17/17 |
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Thank you! - for such a quick response and - apology too?!? - unheard of in this day and age!!!!
I have referred Purely Alpaca to others because i have always been happy with your previous shipments.
All referrals have been very pleased with their merchandise, too - so imagine my joy to realize i can tell them what excellent/wonderful customer service support you have, as well.
Gratefully yours, Lani S.
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1/13/17 |
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Hi Brian Thank you, I can't wait to enjoy them. You guys are great.
Sincerely, -Mark
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Thanks! Tell everyone :) -Brian
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Already am and will continue. -Mark
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1/7/17 |
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Thank you Brian ..... great customer service! We LOVE YOU GUYS!! -Judith, Washington |
1/3/17 |
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To the Purely Alpaca Family, I have ordered several items from you folks and will continue to do so. I understand you are a small business and I fully support that. I discovered your products while searching for extreme temperature gear made in the USA, and this is the review: https://reactual.com/clothing/warmest-socks.html My wife and daughter have eczema so it is difficult to find warm material that doesn't irritate their skin. We love your products and I have one of your scarves keeping me warm in Afghanistan right now and I use it every day. My wife loves her beanie and scarf, her skin is fine and she stays warm. My daughter's eczema can be severe at times so I ordered a pair of glittens since your wool seems not to irritate her condition. It is very relieving as a father to be able to give warm, USA made clothing to my family and not have to worry about their sensitive skin. From my family to yours, thank you for making great products in the heartland.
Respectfully, Mac
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1/2/17 |
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Thank you so much for the prompt service, my brother loved the shirt!! It was perfect for him. Thanks again!!
Kat.
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1/1/17 |
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Brian, thank you for your prompt response. I really like how you do business and appreciate your honesty. Thank you, Jane |
12/26/16 |
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thank yu fr the refund and the promp service of the 3 pairs of socks that i bought for my Son, he got them just in time for Christmas. He really loves the socks, they are so warm when he's working outside during our Michigan weather.
Thanks again, Joyce Jackson
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12/20/16 |
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Chat started on 20 Dec 2016, 06:47 PM (GMT+0) (06:47:53) *** Visitor 10748738 joined the chat *** (06:47:53) Brenda: ...OMG,I received my 'Packa Christmas ornament last nite and I was SOOOOOOO excited!!!!!...it is GORGEOUS & PERFECT!!!...(the exchange is in the mail)...THANK U SOOO MUCH for sending before you even got back the other..I appreciate that!!!...she is hanging on our tree,but will stay out year round,hanging in the front window for all to see!!...Thanx,again!!...👌👍😄🤗😉😀
(06:48:00) *** Purely Alpaca joined the chat *** (06:48:15) Purely Alpaca: You're welcome! :) (06:48:22) Purely Alpaca: I'm so happy you got it in time! (06:48:47) Brenda: ...I❤️IT!!!!! (06:48:53) Purely Alpaca: :)
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12/20/16 |
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My order arrived today. That's fast at this time of the year! I love the new alpacas! You always have such unique products. You must spend a lot of time finding these very special items! Thank you! -Barb Z
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12/16/16 |
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Big Thank you , for your Prompt Service & Gorgeous Products! I'm so glad i found your website, keep up the good work! Best Wishes, & Happy Holidays !! ~ Karen S :)
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12/12/2016 |
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Hi Brian,
Thank you again for the wonderful PurelyAlpaca merchandise. The floor loved it and we got a few good images that you guys can use. The name of our floor is "Elliott" and we are a part of Wright Quad at IU. Some of us wore our alpaca floor shirts as well as the alpaca shirts you sent.
Thank you again!
Lindsay
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10/20/16 |
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Thanks so much for the speedy handling and delivery! Got these socks Wednesday. -Barb
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10/9/16 |
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Your customer service, Rocks. Thanks sooo much. -Barb H. |
10/6/16 |
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This is Greg.I need to go to a couple of places and write some great stuff about u we talked on the phone a couple of years ago and I told u about something the gloves didn't seem to be thick enough or something like that and you sent me another thicker pair and refused to charge me. I do my business the same way. You are a bad ass I'll be getting some more stuff from u this year and will get some positive stuff out there on your behalf. I shoulda did it before. Hope u and your family are healthy and happy. Thanks again. Greg B. tree service |
9/21/16 |
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Thank you so much for the correction and timely communication. It is very much appreciated. -Laura P.
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5/18/16 |
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Brian...thank you for your kind words and ease of doing business with. -Lisa
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5/13/16 |
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Brian-- Thanks so much for allowing me to combine my orders and for the refunds!! Now we just have to get the PacaBuddies thru customs and free them!!!! (I work with Customs and shipping containers across both oceans all the time and feel your "pain" in getting the orders released!!) Good Luck!! Josie K.
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5/5/16 |
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I was amazed to walk 5-10 miles on a few different occasions without any blisters in various shoes - I thought maybe I had just not been walking too fast or something. Then one day I used different socks that I *thought* were equally cushy and soft - and before I had reached 4 miles I was already starting to get sore spots, and I realized it was the socks. I have two pairs of the super heavy warm alpaca socks, but now I am trying the Slipper Bootie and Outdoor Adventure socks to see if they will be just as soft on my skin while walking and hiking in warmer spring weather.
Julia S., NY NY
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5/4/16 |
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Thanks Brian Great customer service Will shop again for sure. - Mimi F.
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3/5/16 |
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Hi Brian, Check sent with the e~mail included as you suggested. Also wanted to thank you for such prompt shipping. Our order already arrived! Very pleased! Will be ordering again soon.
Thanks again, Suzanne
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8/24/15 |
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Brian, the replacement booties arrived and they're perfect. My husband is thrilled with them. Thanks for a wonderful product and great customer service. -Pat G., Fallmouth, KY |
9/1/15 |
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Dear Brian, I LOVE THE SLIPPERS!!!!!! I am sure my husband will also be happy with the warm socks, decidedly not as dramatic as the slippers but having warm feet can never be a bad thing. It was a nice transaction and I'd be happy to recommend your business to my friends. Thanks, Karen H., Worthington, DE
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10/1/15 |
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Dear Brian!! I got my alpaca hat and gloves a few days ago and have been wearing them nonstop. Thank you so much for such beautiful, warm, comforting things. Many things that get ordered online turn out to be less nice than they appeared; these exceeded my high expectations. What a terrific store! -Louisa G., Lee, MA
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12/22/15 |
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Hi Brian, Wow! What a nice surprise. You can be assured I will be letting everyone I know about your great customer service and beautiful products. Thank you, Reba
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11/26/15 |
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To Customer Service: I just got my order this morning and I am very pleased. It arrived very quickly and the merchandise is just what I had expected. The free alpaca candy is delicious too. Thank you for the wonderful product and great service! Always very pleasant to buy from your company. Best regards, Elvira H., Winter Have, FL
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11/27/15 |
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Hi Brian, Nice to do business with a company like yours. -Judy |
11/28/15 |
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Thank you!! This was an amazing buy!!! Entirely worth the wait. Keep up the good work. :) -Hannah C., Worton, MD |
11/20/15 |
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Hi, Just wanted to say you are an amazing company! Thank you for everything! Donna S
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10/31/15 |
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Brian, Thank you so very much for such extreme fast service!!! I truly expected that my order wouldn't be processed till Monday at the earliest... I am in awe at your service!!!! It is a pleasure doing business with you and we will continue for the future. Thanks again...-Jo Ellen K., Bear Creek, WI
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11/1/15 |
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Perfect. I appreciate your incredible customer service and halfway into the night as well! Connie B., Byron, MI |
11/9/15 |
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Just a note to let you know how pleased I am with the products I ordered from Purely Alpaca. Will definitely order again in the future. My son was very please with his gifts. Everything fit perfectly. -Tena, Memphis
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11/13/15 |
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Hi dear Brian! I decide to keep my tights. Thank you for the offer to refund the shipping cost, I appreciate it. I absolutely love purely alpaca.com, you are the best !!! I' ll buy again from you , the best of all : I trust you, and your 100% alpaca is my favorite. -Olena K.
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11/19/15 |
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I love your products! -Debra M. |
11/20/15 |
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Hi, Just wanted to say you are an amazing company! Thank you for everything! Donna S. |
11/24/15 |
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Thank you Brian. We really appreciate your standing behind your products and your customer service! -Sarah C.,Louisburg, NC |
11/24/15 |
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You're awesome. Thanks. -Karen S., Galva, IL |
12/2/15 |
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Thanks for the great service! -Judith Y., York, PA |
12/3/15 |
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We got (the order) on time and he loves the socks!! Just wanted to say I appreciate your great customer service! -Cheryl C., Golden Valley, MN |
12/7/15 |
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I really appreciate the way you only email me once in a while! Most other companies I unsubscribe from. Don't need anything right now but will keep you in mind. Liv L. |
12/9/15 |
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Hi Brian, Thank you so much for the quick response! Great service! I am glad you are able to apply the code. Wishing you and everyone at Purely Alpaca a very Merry Christmas and wonderful New Year! Kind Regards, Laurie P.
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12/10/14 |
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Thank you so much! What a pleasure dealing with purely alpaca!! I tried the alpaca socks, sweaters, glittens, now the blanket! Thank You so much! -Julia F.
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10/31/14 |
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Brian, Thank you so very much for such extreme fast service!!! I truly expected that my order wouldn't be processed till Monday at the earliest and not shipped till mid week.. I am in awe at your service!!!! It is a pleasure doing business with Choice and we will continue for our future needs. Thanks again... -Jo Ellen K.
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9/27/15 |
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Hi Brian, Nice to do business with a company like yours. Judy
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11/16/15 |
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Wow! You guys are awesome! Thank you!!! -Nancy L., Dry Ridge, KY
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12/10/15 |
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Hello folks at PurelyAlapaca, I recently purchased a pair of the superwarm socks and want you to know they are the warmest socks ever, period! Being an outdoorsman and living in MN during the winter can be tough. Adding pour circulation in one foot makes it even more so. I have to be careful about freezing toes on my left foot but there is no chance of that with these socks. From the first time they were put on I didn’t want to take them off. I could carry on endlessly but that’s quite enough. Thanks for a superior product. For what it’s worth, I bought my wife a pair of alpaca socks and she loves them! Well done, keep up the great work. Happy Holidays! Terrance B.,Bemidji, MN
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12/11/15 |
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I have Raynaud's syndrome and needed the world's warmest socks. Google brought me here. I've never had this much relief. Now I'm buying a pair for a very special lady. Thank you for the great help! -David, J., Berkeley, CA |
12/15/15 |
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Thanks for the great products!!! - Jennifer D, Glenshaw, PA |
12/22/15 |
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Hi Brian, Wow! What a nice surprise. You can be assured I will be letting everyone I know about your great customer service and beautiful products. Thank you, Reba
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12/22/15 |
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I commend your customer service! My friends and I love the multi colored striped throws in all the colors. It's hard to see online, but the colors are very vibrant and rich. Wonderful reds, blues and greens. I like the idea of patterns for throws because they can compliment your solid colored sofa or chair or bed. -Nicole |
12/29/15 |
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Thanks for your help with this order! We got it on time and he loves the socks!! Just wanted to say I appreciate your great customer service! -Cheryl C., Golden Valley, MN |
1/14/15 |
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Thank you - we will be ordering again, when I got on the website after Christmas and realized the gifts for my mom were not going to work - the things she was most interested in were not available - so we are watching closely the website to get her the things she would like to have - it is always a pleasure to work with you, and we so LOVE your products. Have a great day. -DeeDee L. |
1/3/15 |
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I would just like to let you know that I have ordered For the first time from your Company for my husband for Christmas I ordered a pair of socks I have ordered two more pair since My Husband Loves these Extreme Superwarm Socks I have ordered Alpaca Socks from other Company's for him and have to tell you my Husband says Your Are the Best. Just wanted to let you know as a Customer.Thank You! -Connie H
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1/14/15 |
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Thank you - we will be ordering again, when I got on the website after Christmas and realized the gifts for my mom were not going to work - the things she was most interested in were not available - so we are watching closely the website to get her the things she would like to have - it is always a pleasure to work with you, and we so LOVE your products. Have a great day |
1/16/16 |
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I would just like to let you know that I have ordered For the first time from your Company for my husband for Christmas I ordered a pair of socks I have ordered two more pair since My Husband Loves these Extreme Warm Socks I have ordered Alpaca Socks from other Company's for him and have to tell you my Husband says Your Are the Best. Just wanted to let you know as a Customer. Thank You, Connie H., Billings, MT
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2/8/16 |
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The socks and glittens arrived today and they are WONDERFUL!!! Thank you!! -Tina E. La Mesa, CA |
12/20/16 |
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Brenda: ...OMG,I received my 'Packa Christmas ornament last nite and I was SOOOOOOO excited!!!!!...it is GORGEOUS & PERFECT!!!...(the exchange is in the mail)...THANK U SOOO MUCH for sending before you even got back the other..I appreciate that!!!...she is hanging on our tree,but will stay out year round,hanging in the front window for all to see!!...Thanx,again!!...?????? |
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2/1/16 |
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Love my Alpaca Dryer Balls!! Thank you! -Becky E.
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11/29/14 |
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Thanks for your help with this order! We got it on time and he loves the socks!! Just wanted to say I appreciate your great customer service! -Cheryl C., MN |
12/10/14 |
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Thank you so much! What a pleasure dealing with purely alpaca!! I tried the alpaca socks, sweaters, glittens, now the blanket! Thank You so much! -Julia F.
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11/15/14 |
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Hi dear Brian! I decide to keep my tights. Thank you for the offer to refund the shipping cost, I appreciate it. I absolutely love purely alpaca.com, you are the best !!! I' ll buy again from you , the best of all : I trust you, and your 100% alpaca is my favorite. -Olena K
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8/12/14 |
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Brian, the replacement booties arrived and they're perfect--much larger than the previous pair. My husband is thrilled with them. Thanks for a wonderful product and great customer service. -Pat G.
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1/7/14 |
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First, let me tell you that I'm wearing my new alpaca socks... and I haven't taken them off since I received them yesterday! I bought two pair for my father-in-law for Christmas (and almost didn't give them to him...) Then I snagged a pair each (on-sale, no less) for me and husband. These socks are AMAZING. It's like wearing socks, but not wearing socks. My feet are warm, but not sweaty. And the fibers are oh-so-soft! Temps dipped to 5° last night (are rarity for us here in the mid-Atlantic) and I'm so glad I had my alpaca socks to sleep in. In addition to the awesomeness of the socks-- shipping was way faster than expected (on both orders) and the $10-off "shopagain" coupon is going to keep me coming back for more! (Do you guys make alpaca body suits...? :0) - Jessica B |
1/3/14 |
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I LOVE THE SLIPPERS!!!!!!
I am sure my husband will also be happy with the warm socks, decidedly not as dramatic as the slippers but having warm feet can never be a bad thing. It was a nice transaction and I'd be happy to recommend your business to my friends. Thanks, -Karen
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