PurelyPerfect Returns

Shop Purely Confidently with our PurelyPerfect No Hassle Returns Promise     

100% "PURELY PERFECT" Return Promise

"Thank you for the quick and easy refund on my returned items! - Jeff M, Pittsburg, PA"

"Just wanted to say good quality stuff, thanks. I ordered from other suppliers this past Christmas, and some of them were less than hospitable. I ended up with a couple items that I couldn’t wear, and they wouldn’t take them back. Soooooooo thanks for everything. -Caron"

"Hi! We love the replacement vest. Thanks for getting it to us so quickly! Will surely shop with you again. -Joni P, Murphy, NC. "

Our "Purely Perfect" no hassle return policy allows you to shop with total confidence. If your items are not 100% Perfect for you for any reason, please send them back! We want you to be Perfectly Happy with every order and to shop with us again and again.

Full refund or exchange on any purchased item(s):

PurelyEasy Return: To send back an item, simply mail it back to us with a note, writing it on your receipt would be ideal, letting us know what you would like us to do (refund, exchange for something else). We will send you a confirmation when we process your return.

Our warehouse address for returns or exchanges is:

PurelyAlpaca
1444 Main St #308
RAMONA, CA 92065

In a few cases, an item (like a coat, sweater or other sized garment) may have been sent from a different address than our main warehouse address. In this case, and for fastest return processing, please return those items sent from the other address directly to that address and send us an email (returns@purelyalpaca.com).

Please allow two weeks for refund processing. We will send confirmation when we process your return.

Our offer is good on any unworn clothing item (trying it on is of course fine). Please return within 30 days (Christmas holiday purchased items can be returned up until Jan 31st the following year).

Why such a promise? Simple, we want you to be happy with each and every order, tell your friends, and shop with us again!

So if you are interested in an item but don't know if it is right for you or the right gift, shop PurelyConfidently with our simple PurelyPerfect refund guarantee. 

* Does not include custom sized items or custom orders we have made for you.