Purely Alpaca Customer Testimomials

Purely Alpaca sharing the joy of happy customers. We love sharing the joy of alpaca! 

We are especially grateful when customers tell us they love our products and service! 
Here are a few of the notes from customers we are proud to share...

Date    Customer Message 
5/14/19

I heard about this website on google! I became obsessed with the alpaca teddy bears from a store in the mall and since it was a seasonal shop I needed a place to get more!!! I typed in alpaca teddy bears into google and PurelyAlpaca came up first! Website is very easy to navigate through. I purchased one of the key chain Teddy’s I little while ago and was in love!! Unfortunately poor little Edith broke off her keychain and I was so sad. I called the customer service number and left a message about Edith’s events. The owner promptly called me back and said he’d replace the teddy bear and I got my new one in the mail today and now Edith has a new friend 😬😬💗 I love this company and I love supporting small businesses. I’m going to buy another one for my little sister for her birthday!! Thank you guys for your great customer service and great products!

- Tayor, Derry, NH

2/13/19 alpaca waiter

You guys are the greatest!.Thanks for the help! I will definitely shop with you guys..and yes I have told many people about what you did here..

Thanks so much!

-Cindy, Lawrenceville, GA 

2/7/19 Excited Alpaca

The socks are wonderful!

-Sarah, Middleburg, PA

2/5/19

Brian, thank you so much for quickly sending the new little Alpaca out, I really appreciate you replacing it for us. We got it yesterday and it is perfect.

Thanks again!!!

-Stacy, Portland, OR

1/12/19

Just want to let you know that I LOVE you insoles.  I purchased them from you on Friday, January 11th. I put them in my older Sorrel leather boots and tried them out today.  I couldn't be more pleased.  I didn't even have to cut them down for sizing.  I am now wanting another pair for another pair of my favorite shoes.  Thank you for having the perfect product.

Happy feet!!!

-Nancy, Denver, CO

1/5/19 alpaca waiter

Thanks so much for your prompt service and for your nice compliment ( which totally surprised me as I am a nurse and my writing is usually a massive scribble that would make hieroglyphics easier to read!)! Hope you have a ridiculously amazing year and I will be back as a customer - so nice to work with a company who believes in terrific customer service!!

-Shelley, Detroit, MI

12/24/18 alpaca waiter

I have to give you my gratitude for your wonderful product and your prompt delivery I actually received it in like 3 days for Christmas. I’m so grateful!! Merry Christmas 

-Bridget

12/22/18 alpaca waiter

Merry Christmas!

A note to thank you for your prompt response to my order and the very quick shipment.  I love the softness of the product and look forward to a much more comfortable winter.

 -RAReiter

12/17/18

Thanks Brian, the gloves arrived, the are wonderful and thank you for the charming toy! I love your company.

-Tina

12/17/18

Hi....I have bought many things from you and my family in VA loves everything.  My son and his family live in MA so they have missed out BUT this year I bought them each 2 pairs of the footies with the grippers on the bottom.   I am so thrilled...they love them!! My grandson apparently came out of his room with them on and announced  “okay...My feet are in two slices of Heaven right now” .... hahaha!!! Made my night— he is 12 yrs old.  My son said “oh thank God....my back still hurts from when I slipped on the hardwood floors last year!!”

I thought I would share that you helped make my family up north very happy this year!! Thank you!! 

-Karen

12/13/18 alpaca order packers

Hi Brian: I just wanted to say a big THANK YOU!!! Got my hat order today and am absolutely impressed, both with the quality and arrival time of my order, especially this time of the year!! I think your team is the Super Bowl champs!! Keep up the great work!!

 -Barbara, Amity, OR

12/4/18 outdoor adventure alpaca socks

I am a man who suffers from Raynaud's Syndrome, a condition that rarely affects young men and rarely affects feet, but in combination with some college sports injuries, has reduced blood flow to my feet. It comes and goes but if it is particularly bad, sitting on the couch watching TV in a 60F room in cotton socks can cause my toes to go completely numb, forcing me to soak them in hot water while massaging them. 

When I have to work outside, socks and shoes being too loose, or too tight, too breathable, or too restrictive. I have been wearing your Outdoor Adventure sock and it is perfect for me.

They are warm enough, but not too restrictive. I can’t say enough good things about these socks! Thank you for making such a wonderful product!

-Johnathan M.

12/3/18

Hi Brian!   I received my order, and as usual, your products are beautiful!  These particular items were specially requested for a friend and I’m so proud to present them to her!

Thank you and have a great holiday season!

-Karen

11/28/18 gentle touch alpaca socks

Hello!

First of all, I would like to say that there is NO better sock than Alpaca socks, especially the Gentle Touch Therapeutic sock!!!!!! (I ask for these for Christmas every year from my loved ones bc i can never have too many pairs of them and I wear them  past thread bare!!) 

Please please please never discontinue this product! Absolute best sock ever!! (Love the thickest warmest version of alpaca socks too).  Flat out love everything alpaca (including those adorable alpacas themselves). 

Thank you.

-Michelle 

11/10/18

I love your products. So soft and so rich looking. You'll be getting another order from me someday. Thank you so much.

-Kathy, Sun Prairie

10/3/18

Got it.....LOVE IT!!! EXACTLY what I wanted and have been trying to find for a long time. 

 

 

A very satisfied customer!

Thank you, 

 

 

-Cindy, Salem, OR

9/13/18

I just purchased the luxury natural two tone blanket and it is OMG awesome! Heavy. The craftsmanship of this blanket is outstanding! I wasn’t expecting as nice a blanket as what I received.

-Amy, Denver, CO

9/2/18 alpaca waiter

Just a note to thank you for your impeccable service and wonderful products! It was extraordinary!
Thank you again!

-Cynthia

3/1/18 superwarm alpaca socks

As I am currently spending a week in central Alaska, I have realized the sheer warmth of your “superwarm” socks. I have other “expedition” socks but they don’t even come close to keeping my feet as warm as yours do. I am so glad that I bought a pair before I left. Besides keeping my feet warm inside my boots, they are amazing just to wear while lounging around. Thanks for an awesome product.

-John, Jamul, CA

2/20/18 superwarm alpaca socks

Hello,
I received my shipment today.  Very pleased with the quality of the Super Warm line! 

-Suzie, Baraga, MI

2/16/18 outdoor adventure alpaca socks

 I received two pairs of the Outdoor Adventure socks for my birthday and LOVE the quality! There was an error with one pair and Brian was quick to resolve the issue by sending another pair within the week! That's how you know a company is dedicated to great customer service with quality craftsmanship. I would recommend this brand to anyone looking for warm socks in the winter!"

 -Michelle, Rock Island

2/14/18

The Rainbow 100% alpaca scarf, from the person Alan gave it to. She said she wore it to church and got many compliments. Oh, and now the daughter in laws are wanting one too :) They all really love the colors, it can be worn with everything. Hopefully you'll see an order or two from Bend Oregon! 

-Kelly

1/13/18

I like my mittens very much! They were delivered quickly, which is greatly appreciated.

-Wendy

12/25/17 outdoor adventure alpaca socks

I received my order yesterday and love my new socks.

-Jay

12/26/17 alpaca waiter

 Thank you so much Brian.  You are awesome!!   

-Karen

12/22/17

I'm a suburban farmer. In a suburban subdivision, with Nigerian goats living on my porch. To save money, I live with minimal heat in the house. Over the years I've developed a system of layering clothes made from mostly natural fibers so that I can stay comfortable down to the 20's Fahrenheit without heating the house. But the challenge to keep the hands warm while still being able to do work that requires fingers not covered by material was not conquered till I found out that fingerless gloves are the trick.

Started out with chunky acrylic/alpaca 60%/40% from Peru via my local Whole Foods. Now life is even better with thinner, 80% alpaca, American made Alpaca Work/Play Fingerless Alpaca Gloves.

Thank you Purely Alpaca for keeping this goatherder warm.

-Joe

12/11/17 80-percent-alpaca-american-traveler-socks

Just wanted to let you know, just got my order and bought a few of these traveler socks to try them out.  Love them!!!!!  Please don’t get rid of them, I’ve been looking for an everyday sock made in the USA and I think these just might work. 

Again, thanks so much. 

-Shawnna

11/20/17

The alpaca socks are the only ones that keep my wife's feet warm at night. She loves them!

-David, B. Chicago

11/15/17 Thank You so Much" I just received my Alpaca Blanket" It is Beautiful""", I am in Love with my Blanket, and cant Thank You enough". It is so lovely and soft and warm, and so well made. I love the colour too. As you can tell I am so excited. Its winter here, so it went straight on my bed". I am going to use my discount voucher of 10% and treat myself to another one. Just have to decide the colour".
Kind Regards, Christine J
11/8/17 alpaca waiter Thank you so much for the quick service. Very much appreciated!
Peggy R., Colorado
10/19/17 Yes, I received it and love the gloves - Petra :)
9/23/17 love them thank you very much! -Cisco
9/15/17 I love these! Thank you! -Chris B
3/20/17 Thank you for letting me know. I appreciate your great customer service and look forward to ordering from you again in the near future.

Judy B, Colorado
3/12/17 Excited Alpaca THANK YOU…I AM MOST HAPPY WITH THE ORDER. -Glee B.
2/21/17 Hey Alpaca folks! I wanted to let you know that my husband LOVED his socks. It was his 65th birthday on Sunday and these copper infused alpaca socks met his high expectations for 'not too tight, but not loose enough to slip down, and oh so cozy'.

Thanks again for helping with the shipping. Have a great day!
-Deb C.
2/1/17 Alpaca Customer Service Hello PurelyAlpaca,
Just want to tell you how much I appreciate that EVERY TIME what you say is in the order is IN the order. This has not always happened when I order from other wholesale accounts. I find it unsettling to have to recheck to see if I'm getting what I'm paying for. Thank you for the great service.
-Darlene
2/1/17 thank you so much.  love those socks! -Lawrence H.
1/27/17 Got it. The socks and leggings are wonderful! Thank you. -Dove O.
1/17/17 Laughing Alpaca Thank you! - for such a quick response and - apology too?!? - unheard of in this day and age!!!!

I have referred Purely Alpaca to others because i have always been happy with your previous shipments.

All referrals have been very pleased with their merchandise, too - so imagine my joy to realize i can tell them what excellent/wonderful customer service support you have, as well.

Gratefully yours, Lani S.
1/13/17

Hi Brian
Thank you, I can't wait to enjoy them. You guys are great.

Sincerely,
-Mark

---

Thanks!
Tell everyone :) -Brian

---

Already am and will continue. -Mark

1/7/17 Thank you Brian ..... great customer service!  We LOVE YOU GUYS!! -Judith, Washington
1/3/17 To the Purely Alpaca Family,
I have ordered several items from you folks and will continue to do so. I understand you are a small business and I fully support that. I discovered your products while searching for extreme temperature gear made in the USA, and this is the review: https://reactual.com/clothing/warmest-socks.html
My wife and daughter have eczema so it is difficult to find warm material that doesn't irritate their skin. We love your products and I have one of your scarves keeping me warm in Afghanistan right now and I use it every day. My wife loves her beanie and scarf, her skin is fine and she stays warm. My daughter's eczema can be severe at times so I ordered a pair of glittens since your wool seems not to irritate her condition. It is very relieving as a father to be able to give warm, USA made clothing to my family and not have to worry about their sensitive skin. From my family to yours, thank you for making great products in the heartland.

Respectfully,
Mac
1/2/17 Shopping alpaca Thank you so much for the prompt service, my brother loved the shirt!! It was perfect for him. Thanks again!!

Kat.
1/1/17 Brian, thank you for your prompt response. I really like how you do business and appreciate your honesty. Thank you, Jane
12/26/16 Excited Alpaca thank yu fr the refund and the promp service of the 3 pairs of socks that i bought for my Son, he got them just in time for Christmas. He really loves the socks, they are so warm when he's working outside during our Michigan weather.

Thanks again,
Joyce Jackson
12/20/16 Let's Chat Alpaca

Chat started on 20 Dec 2016, 06:47 PM (GMT+0)
(06:47:53) *** Visitor 10748738 joined the chat ***
(06:47:53) Brenda: ...OMG,I received my 'Packa Christmas ornament last nite and I was SOOOOOOO excited!!!!!...it is GORGEOUS & PERFECT!!!...(the exchange is in the mail)...THANK U SOOO MUCH for sending before you even got back the other..I appreciate that!!!...she is hanging on our tree,but will stay out year round,hanging in the front window for all to see!!...Thanx,again!!...👌👍😄🤗😉😀

(06:48:00) *** Purely Alpaca joined the chat ***
(06:48:15) Purely Alpaca: You're welcome! :)
(06:48:22) Purely Alpaca: I'm so happy you got it in time!
(06:48:47) Brenda: ...I❤️IT!!!!!
(06:48:53) Purely Alpaca: :)

12/20/16

My order arrived today. That's fast at this time of the year!
I love the new alpacas! You always have such unique products. You must spend a lot of time finding these very special items!
Thank you!
-Barb Z

12/16/16 Alpaca Customer Service

Big Thank you , for your Prompt  Service & Gorgeous Products!  I'm so glad i found your website,  keep up the good work! Best Wishes, & Happy Holidays !! ~  Karen S :)

10/20/16

Thanks so much for the speedy handling and delivery!  Got these socks Wednesday. -Barb

10/9/16 Your customer service, Rocks.
Thanks sooo much.  -Barb H.
10/6/16 Alpaca Kisses This is Greg.I need to go to a couple of places and write some great stuff about u   we talked on the phone a couple of years ago and I told u about something the gloves didn't seem to be thick enough or something like that and you sent me another thicker pair and refused to charge me. I do my business the same way. You are a bad ass I'll be getting some more stuff from u this year and will get some positive stuff out there on your behalf. I shoulda did it before. Hope u and your family are healthy and happy. Thanks again. Greg B. tree service
9/21/16 Thank you so much for the correction and timely communication. It is very much appreciated.
-Laura P.
5/18/16 Brian...thank you for your kind words and ease of doing business with.  -Lisa
5/13/16 Alpacas Have wings Brian--
Thanks so much for allowing me to combine my orders and for the refunds!! Now we just have to get the PacaBuddies thru customs and free them!!!!
(I work with Customs and shipping containers across both oceans all the time and feel your "pain" in getting the orders released!!) Good Luck!!
Josie K.
5/4/16 Thanks Brian
Great customer service
Will shop again for sure. - Mimi F.
3/5/16 I love alpaca! Hi Brian,
Check sent with the e~mail included as you suggested. Also wanted to thank you for such prompt shipping. Our order already arrived! Very pleased! Will be ordering again soon.

Thanks again,
Suzanne
8/24/15
Brian, the replacement booties arrived and they're perfect. My husband is thrilled with them. Thanks for a wonderful product and great customer service. -Pat G., Fallmouth, KY
9/1/15 Dear Brian,
I LOVE THE SLIPPERS!!!!!! I am sure my husband will also be happy with the warm socks, decidedly not as dramatic as the slippers but having warm feet can never be a bad thing.
It was a nice transaction and I'd be happy to recommend your business to my friends. Thanks, Karen H., Worthington, DE
10/1/15 Shopping alpaca Dear Brian!!
I got my alpaca hat and gloves a few days ago and have been wearing them nonstop. Thank you so much for such beautiful, warm, comforting things. Many things that get ordered online turn out to be less nice than they appeared; these exceeded my high expectations. What a terrific store! -Louisa G., Lee, MA
12/22/15 Hi Brian,
Wow! What a nice surprise. You can be assured I will be letting everyone I know about your great customer service and beautiful products.
Thank you, Reba
11/26/15 Christmas Alpaca To Customer Service:
I just got my order this morning and I am very pleased. It arrived very quickly and the merchandise is just what I had expected. The free alpaca candy is delicious too. Thank you for the wonderful product and great service! Always very pleasant to buy from your company.
Best regards, Elvira H., Winter Have, FL
11/27/15 Excited Alpaca Hi Brian, Nice to do business with a company like yours. -Judy
11/28/15 Save The Earth Wear Alpaca Thank you!! This was an amazing buy!!! Entirely worth the wait. Keep up the good work. :) -Hannah C., Worton, MD
11/20/15 Alpaca Customer Service Hi,
Just wanted to say you are an amazing company! Thank you for everything! Donna S
10/31/15 Cool alpaca Brian, Thank you so very much for such extreme fast service!!! I truly expected that my order wouldn't be processed till Monday at the earliest... I am in awe at your service!!!! It is a pleasure doing business with you and we will continue for the future. Thanks again...-Jo Ellen K., Bear Creek, WI
11/1/15 Let's Chat Alpaca Perfect.  I appreciate your incredible customer service and halfway into the night as well!  Connie B., Byron, MI
11/9/15 alpaca waiter Just a note to let you know how pleased I am with the products I ordered from Purely Alpaca. Will definitely order again in the future.
My son was very please with his gifts. Everything fit perfectly. -Tena, Memphis
11/13/15 Peace Alpaca Hi dear Brian!
I decide to keep my tights.
Thank you for the offer to refund the shipping cost, I appreciate it.
I absolutely love purely alpaca.com, you are the best !!! I' ll buy again from you , the best of all : I trust you, and your 100% alpaca is my favorite. -Olena K. 
11/19/15 Gracias alpaca I love your products! -Debra M.
11/20/15 Pronking Alpaca Hi, Just wanted to say you are an amazing company! Thank you for everything! Donna S.
11/24/15 Alpaca Love Thank you Brian. We really appreciate your standing behind your products and your customer service! -Sarah C.,Louisburg, NC 
11/24/15 Alpaca Kisses You're awesome.  Thanks. -Karen S., Galva, IL
12/2/15 Thanks for the great service! -Judith Y., York, PA
12/3/15 Alpacas Have wings We got (the order) on time and he loves the socks!!  Just wanted to say I appreciate your great customer service! -Cheryl C., Golden Valley, MN
12/7/15 Alpaca Window Sticker I really appreciate the way you only email me once in a while!  Most other companies I unsubscribe from.  Don't need anything right now but will keep you in mind. Liv L. 
12/9/15 Alpaca Stocking Hi Brian, Thank you so much for the quick response! Great service! I am glad you are able to apply the code. Wishing you and everyone at Purely Alpaca a very Merry Christmas and wonderful New Year! 
Kind Regards,
Laurie P.
12/10/14 Thank You alpaca Thank you so much! What a pleasure dealing with purely alpaca!!
I tried the alpaca socks, sweaters, glittens, now the blanket!
Thank You so much! -Julia F.
10/31/14 Brian,
Thank you so very much for such extreme fast service!!! I truly expected that my order wouldn't be processed till Monday at the earliest and not shipped till mid week.. I am in awe at your service!!!! It is a pleasure doing business with Choice and we will continue for our future needs.
Thanks again...
-Jo Ellen K.
9/27/15 Laughing Alpaca Hi Brian,
Nice to do business with a company like yours.
Judy
11/16/15 Laughing Alpaca

 Wow! You guys are awesome! Thank you!!! -Nancy L., Dry Ridge, KY

12/10/15 Cold Alpaca

Hello folks at PurelyAlapaca,
I recently purchased a pair of the superwarm socks and want you to know they are the warmest socks ever, period!
Being an outdoorsman and living in MN during the winter can be tough. Adding pour circulation in one foot  makes it even more so.
I have to be careful about freezing toes on my left foot but there is no chance of that with these socks. 
From the first time they were put on I didn’t want to take them off. I could carry on endlessly but that’s quite enough.
Thanks for a superior product. For what it’s worth, I bought my wife a pair of alpaca socks and she loves them!
Well done, keep up the great work.
Happy Holidays!
Terrance B.,Bemidji, MN

12/11/15 Snowman Alpaca I have Raynaud's syndrome and needed the world's warmest socks. Google brought me here. I've never had this much relief. Now I'm buying a pair for a very special lady. Thank you for the great help! -David, J., Berkeley, CA
12/15/15 Alpaca Large Gift Thanks for the great products!!! - Jennifer D, Glenshaw, PA
12/22/15 Alpaca BBQ Hi Brian,
Wow! What a nice surprise. You can be assured I will be letting everyone I know about your great customer service and beautiful products.
Thank you, Reba
12/22/15 Alpaca Gifts I commend your customer service! My friends and I love the multi colored striped throws in all the colors. It's hard to see online, but the colors are very vibrant and rich. Wonderful reds, blues and greens. I like the idea of patterns for throws because they can compliment your solid colored sofa or chair or bed. -Nicole
12/29/15 Alpaca Customer Service Thanks for your help with this order!  We got it on time and he loves the socks!!  Just wanted to say I appreciate your great customer service! -Cheryl C., Golden Valley, MN
1/14/15 Alpaca Christmas Love Thank you - we will be ordering again, when I got on the website after Christmas and realized the gifts for my mom were not going to work - the things she was most interested in were not available - so we are watching closely the website to get her the things she would like to have - it is always a pleasure to work with you, and we so LOVE your products. Have a great day. -DeeDee L.
1/3/15 I love alpaca! I would just like to let you know that I have ordered For the first
time from your Company for my husband for Christmas I ordered a pair of socks I have ordered two more pair since My Husband Loves these Extreme Superwarm Socks I have ordered Alpaca Socks from other Company's for him and have to tell you my Husband says Your Are the Best. Just wanted to let you
know as a Customer.Thank You!
-Connie H
1/14/15 I love alpaca! Thank you - we will be ordering again, when I got on the website after Christmas and realized the gifts for my mom were not going to work - the things she was most interested in were not available - so we are watching closely the website to get her the things she would like to have - it is always a pleasure to work with you, and we so LOVE your products. Have a great day
1/16/16 Fleece Navidad I would just like to let you know that I have ordered For the first
time from your Company for my husband for Christmas I ordered a pair of socks I have ordered two more pair since My Husband Loves these Extreme Warm Socks I have ordered Alpaca Socks from other Company's for him and have to tell you my Husband says Your Are the Best. Just wanted to let you know as a Customer. Thank You, Connie H., Billings, MT
2/8/16 I love alpaca! The socks and glittens arrived today and they are WONDERFUL!!! Thank you!! -Tina E. La Mesa, CA
12/20/16 Alpaca Christmas Ornament
Brenda: ...OMG,I received my 'Packa Christmas ornament last nite and I was SOOOOOOO excited!!!!!...it is GORGEOUS & PERFECT!!!...(the exchange is in the mail)...THANK U SOOO MUCH for sending before you even got back the other..I appreciate that!!!...she is hanging on our tree,but will stay out year round,hanging in the front window for all to see!!...Thanx,again!!...??????
2/1/16 Alpaca Dryer Ball

Love my Alpaca Dryer Balls!! Thank you! -Becky E.

11/29/14 Thanks for your help with this order!  We got it on time and he loves the socks!!  Just wanted to say I appreciate your great customer service! -Cheryl C., MN
12/10/14 I love alpaca! Thank you so much! What a pleasure dealing with purely alpaca!!
I tried the alpaca socks, sweaters, glittens, now the blanket!
Thank You so much! -Julia F.
11/15/14 Hi dear Brian!
I decide to keep my tights.
Thank you for the offer to refund the shipping cost, I appreciate it.
I absolutely love purely alpaca.com, you are the best !!! I' ll buy again from you , the best of all : I trust you, and your 100% alpaca is my favorite. -Olena K
8/12/14 Brian, the replacement booties arrived and they're perfect--much larger than the previous pair. My husband is thrilled with them. Thanks for a wonderful product and great customer service.
-Pat G.
1/7/14 First, let me tell you that I'm wearing my new alpaca socks... and I haven't taken them off since I received them yesterday! I bought two pair for my father-in-law for Christmas (and almost didn't give them to him...) Then I snagged a pair each (on-sale, no less) for me and husband. These socks are AMAZING. It's like wearing socks, but not wearing socks. My feet are warm, but not sweaty. And the fibers are oh-so-soft! Temps dipped to 5° last night (are rarity for us here in the mid-Atlantic) and I'm so glad I had my alpaca socks to sleep in. In addition to the awesomeness of the socks-- shipping was way faster than expected (on both orders) and the $10-off "shopagain" coupon is going to keep me coming back for more! (Do you guys make alpaca body suits...? :0) - Jessica B
1/3/14 I LOVE THE SLIPPERS!!!!!!

I am sure my husband will also be happy with the warm socks, decidedly not as dramatic as the slippers but having warm feet can never be a bad thing.
It was a nice transaction and I'd be happy to recommend your business to my friends.
Thanks, -Karen

 

We are happy to report there are many many more!
Our top service goal is for you to be happy with our products and service so you will tell your friends! 

testimonials of Choice Alpaca Socks  

We hope to earn the right to add your testimonial to this list! 

 

Regards,
-Brian, Paula and the team at PurelyAlpaca

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