| I was just checking out your web site! What a joy! It is so easy to get around on - and you have some beautiful products! I think I would like to add one of your hats to my order. - Janet T. |
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| Thanks for keeping in touch...I'm VERY impressed with your Customer Service! - Jodie B. |
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| Thank you for shipping to Canada. - John M., Toronto, CANADA |
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| Just got the chullo today and it's the best, I will be ordering from you again very soon. Everyone in the house was chasing me to try it on. Great service and the quality is #1 !!!!! - Carol S., Ephrata, PA |
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| Just wanted to let you know that I got the chullo in the mail and it is really cool. It's my new official leaf raking hat. - John S. |
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| My mom is always cold...and she really can't handle stuff from wool, because it itches. I found your site and liked what I saw. - Jerry B. |
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| My older sister made a trip to New Zealand and heard of free trade... she had purchased an alpaca teddy bear for my 3 year old son... he tried to wash him recently - well, now you know why I needed to find a replacement. She has logged onto your site and told me where I could find another "nu-nu" (alpaca bear). Thank you! - LS |
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| I don't think I could suggest how to make you site any easier to navigate, its extremely clear and easy to use as it is. - Aron E. |
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| Hats arrived; and my daughter loves the alpaca (gift)! - Bjorn |
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| Found your site while searching for all-natural, undyed gloves as a gift for my mother. Her skin is very sensitive, and she has had problems with the dye bleeding onto her hands when wearing other gloves. Alpaca is sooo soft and comes in such gorgeous colors naturally - She'll love your cabled gloves! - Lee |
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| Thank you for your prompt reply and personal service! I will recommend you to all my friends. - Ben |
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| I buy alpaca because it feels wonderful! I also like the elegant way it looks. I get a lot of comments when I wear my alpaca sweater or scarf!
- Michelle S. |
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| Thanks so much...post office has already told me its on the
way...WOW!!!! - Deb E, JOLIET, Illinois |
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| I received my socks promptly, will order again... a joy to shop your site!! - Deb E. |
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| Really like the mix of offerings from various companies.
Will get in touch to link up as an affiliate when I get my farm website going.
Congrats on the nice work!
- Gwen |
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| Just received the socks. They are beautiful and just what I wanted. The little toy alpaca is very cute, Thanks again for getting them to me as quickly as you did.
- Sue P. |
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| I look forward to getting the socks! They are heavenly to wear. I have been saving the other Alpaca socks I ordered from you special occasions. Now, when I have 4 pair, I feel I can wear them more often! |
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| Hi! We received the bear. The setting was perfect. She woke up this
morning came and sat up on my lap and in her arms she was holding my
older daughters larger alpaca bear. With tears in her voice she asked
me, "Momma, where's my little Harvey"? We opened the box and let her
take out the new little bear and her face just lit up when she took it
out of the paper! Such smiles she had that lit up her eyes and entire
face.
This little [replacement] bear will work just fine! Thank you for sending him out to
us so quickly!
Sincerely,
Cindy M. |
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| I just wanted to let you know i received my order yesterday! Fast delivery! and Loved everything! The yarn, the socks and the little gifts included!!
Just wanted to say thanks!
- Alice D. |
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| Received the socks just prior to going deer hunting. We had -2 degrees
for most of the season and darn happy we had the socks. We may have
made some converts and sold some more. Any commission? Will pass on
your site should any pan out and thank you for the quick service.
Regards, Michael and Margery |
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| I simply went on line and checked out several different sites, your site was the most accessible and very easy to use, one of the best I have found. And I simply love alpaca products, my best fella likes his alpaca socks better than any other kind.
- Dixie T. |
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| Hi!
We just LOVE the alpaca fur slippers! What fun! Thank you for sending them so quickly.
-Gabby D. |
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| Wow...!!! I got my order today, Dec 8th. I'm so excited to give such a beautiful gift, aaannnddd, at a super price.
I was looking on line to see what alpacas cost. Oh my goodness. Some are selling for $47,000.00. No wonder a pair of socks is $18.00.
I'm just tickled with your merchandise and service. thank you, and (if you celebrate Christmas [editors note, WE SURELY DO!] ) Merry Christmas. If not, Happy Holidays to you. -Kandi A |
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| Got my hat and snuck a look at it, even though it is for Christmas! it is really soft, stunning and nice!!! I LOVE it and so does my husband. I actually do not look like an idiot in it! This is a Christmas miracle!!!
- Jean Y. |
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| I appreciate all your time and effort taken to ensure we were happy with our purchase. Be assured we will pass on our marvelous find to our friends.
-Melody P. |
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| Hi
I don’t know if this will get to Frieda, but I just wanted to tell you all how much I love the reversible jacket, socks and gloves I just received. I love the socks! I love the gloves, and they are so cute, with the little fluff at the cuff.
I am a new alpaca owner/businesswoman, and as I was looking over your website, I noticed lots more things related to product sales. Which is of interest to me now.
Just wanted to say good quality stuff, thanks. I ordered from other suppliers this past Christmas, and some of there were less than hospitable. I ended up with a couple items that I couldn’t wear, and they wouldn’t take them back. Soooooooo thanks for everything.
- Caron |
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| Received [the special order Evo Morales sweater] today.
It really is beautiful.
Thank you.
Best Regards,
Mike |
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| Thanks so much, Brian and Frieda. As the first purchaser of this particular item, I'll be sure and give you my feedback. But I absolutely love my previous purchases from you. Please keep me on your e-mail list.
-Marcia |
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| Thank you very much for letting me know my order was sent and in fact i received it Tuesday! I am already half way through the front and it is one of the most enjoyable knitting experiences i've ever had - i can hardly bear to put it down to take care of my family. . . . Really lovely yarn. You will be hearing from me again. Thank you - Julia D |
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| You have a really nice site. I thoroughly enjoyed my visit. - Jim B. |
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| Have seen your postings on Alpacasite email list for quite some time and admire your efforts to accomodate the creators of products made from alpaca in the USA. It is commendable that you are also supporting underpaid aritsans from South America.
- Jennifer B |
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| Thank YOU... I love your web site, it was hard not to spend more money. LOL. -Kristi M. |
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| I recently ordered some royal blue Classic Alpaca yarn from your company to knit a scarf and hat set. It is very nice fiber and feels wonderful to the touch. The set should impress the recipient greatly. I love the colors that you have and hope to knit something else in the future. I also love the little finger puppet you sent. I had to snatch it up before my two cats got it, though!
-Debbie W. 10/18/2006 |
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| Picked up the package from the post office yesterday.
What wonderful alpaca items ! Thank you !
- Elizabeth F 10/24/2006 |
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| I found the most adorable creature in my mailbox today. I named her Sophie, and she makes me wish I was little again so I could carry her everywhere with me. However, she is nicely sized for tucking into a purse....:-)
And chocolate too? You people know how to show appreciation. It makes me want to order something wonderful from Purely Alpaca, which I plan to as soon as I have spending money.
So for now, I will daydream about Alpaca products. I went to the Andes mountains in Ecuador 5 years ago, and ever since then I've been so fond of Alpacas.
Thank you again for the bear, it made my day! - Rachel J. |
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| Thanks so much for the fast, wonderful service! I also appreciate you
letting me know that the returned items arrived safely so that the order
process is now completed.
The knitted alpaca ornaments will make a beautiful Christmas gift for my
neighbor.
Thanks also for the OOPS gifts sent along. Wow! You're great!
I certainly will buy from you again.
-Susan M |
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| I just want to thank you for the very best service I have ever received from any company. The glove/mittens are gorgeous and they arrived so quickly and you kept me so well informed. I'll be spreading the word if you want something special for the holidays - shop with Purely Alpaca.
Thank again.
- Nance N, 11/17/2006 |
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| Hello
I picked up the order today. I love
it - the colours look like the photos and I'm more than pleased. You have
customer service down pat!
Off to the Christmas sale on Saturday with my stash.
Look forward to doing more business with you.
Regards,
Marilyn |
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| This is the 3rd order I have gotten from you and I must say the quality is outstanding. Thanks, Jerry C., Iowa, 12/12/2006 |
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| I ordered some socks a month or so ago and am absolutely thrilled with them. Can't wait to get these and give them as a Christmas present to someone who really loves Alpaca! Thank you!!
-Kelly V., 12/17/2006 |
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| White alpaca "fur" hat arrived today (Saturday). Thank you. Looks like it will work just fine.
Appreciate your friendly, courteous and prompt service. Also enjoyed our conversation.
Dudley M, Indianapolis, 12/18/2006 |
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| Thank you for such great service (this AND last year!).
Given your love of alpacas and focus on customer satisfaction--I KNOW you're "good people".
Have a very Merry Christmas!
Warmest,
Greg, 12/20/2006 |
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| Thank you so much Brian! I hope the package makes it to me so that my little Irish dancer doesn't go off to Dublin with cold hands! I know she will enjoy the glittens a lot, so keep you fingers crossed with me.
Thanks to all of you for your help, and Merry Christmas to everyone at PurelyAlpaca.
-Katherine, 12/20/2006 |
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| Thank you kindly for the confirmation and super quick sending to try to make
a holiday deadline!
Best wishes for a Merry Christmas to you! -Judy G., 12/21/2006 |
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| Good day, Brian. Just wanted to let you know that my package arrived just now! The glittens look great - I can't wait for my daughter to unwrap them.
Thanks also for the extra gifts you tucked in with the package - all your help is much appreciated.
Merry Christmas to you and everybody there with you.
Sincerely,
Stephanie S, Papillion NE, 12/24/2006 |
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| The teddy bear has arrived safe and sound, he is so cute and I am positive my wife will absolutely love him. Thank you so much and have a Merry Christmas and I wish you a great year for 2007.
David H, Alberta, Canada, 12/24/2006 |
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| I emailed my order in on a Tuesday, you mailed it on Wednesday and I received it on Friday!! All before Christmas! Everything is very nice and I appreciate your prompt service. The package was delivered the same day that my three alpacas arrived at my barn! Great timing!
Thanks!
Debbi M,
Weaver, AL 12/21/2006 |
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| Brian,
Thanks for the email and for taking care of the situation so promptly. I will send the box back straightaway.
Mark P, 12/20/2006 |
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| Brian,
Thank you very much. I appreciate the service and response you have
offered. If only other websites were as kind and helpful as you.
Cheers.
Leslie M, London, U.K., 1/16/2007 |
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| I received a gift certificate to Purely Alpaca for Christmas and ordered some Basic Alpaca yarn with it. My order was taken by a very friendly service representative and delivered promptly.
The yarn is a beautiful lavender color and so soft! But what I couldn't believe was that I received a 'thank you' gift - an adorable Alpaca Farmer's pin, and a gold foil wrapped piece of chocolate! Any company that includes chocolate with its yarn order will definitely be getting another order from me!
- Jane, 1/14/2007 |
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| Hi
Love the white and brown hat you sent!!!!!!
Thanks so much! Finally getting cold here in New England!
Best, Bobbie, 1/17/07 |
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| I just wanted to write and say how pleased I am with my order. The service was exceptionally fast--I got my gloves within a week of ordering them. They're soft & form-fitting, exactly what I wanted, and I loved the little alpaca puppet you added (as a gift item) to the order as well.
Thanks also for the care instructions!
Thanks again, I'll tell anyone I know looking for warm gloves, etc., about your site!
Leigh A, 2/16/2007 |
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| Thank you for sending the scarves! I am so pleased with your business! I know I will be ordering again soon! -Chris, 3/20/2007 |
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| My hand puppets arrived on Saturday, and I love them...and the little pin is adorable!!
I move it around; first on my curtains, then on my pocketbook, and now it's in my car, up on the visor.
I was so surprised when it arrived on Saturday. Thanks again..You're the best!!!!
Sincerely,
Barbara
- 8/13/2007 |
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Thanks for getting back to me so quickly, Brian. I really appreciate all the good information you've provided.
Sherry
Glide, OR |
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| ust wanted to say thank you so much for getting the cria coat to me so quickly! It arrived on Wed. and my dam had her cria on Thur!!! She was not due for another 2 wks so I was a little (a lot) surprised. When I talked to you on the phone you'd said your stock was depleted and couldn't ship until Friday (yesterday)...I don't know where you found the coat but again, thank you, thank you for getting it here so fast. Mom had a beautiful little GIRL and all went well. She stayed nice and warm in her coat over night and is wearing it today as it's rainy/windy. I will definitely shop your site again. Customer service is priority #1 to me and you came through big time.
Thanks again,
Cheryl
Caldwell, Id. |
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| Just wanted to say Thank You for your quick response and the cute "Oops" gift! I received the items right away and I'm all set up for National Alpaca Farm Day. I appreciate your wonderful customer service.
Warmest Regards,
Keli Harold
Eagle Cove Farm |
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| Brian,
Got the (replacement) glittens. Thanks. Also got the (free) chocolate. Thanks again : )
Ann M. |
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Hello PurelyAlpaca,
The new alpaca "backpacker" socks you got (made in USA from Peruvian fiber) are REALLY nice. Well worth $21/pair, I think. Or maybe I should wait and see how they hold up before I say that, but I am really enjoying them. Put a pair on four days ago, and I don't want to take them off! (No, they don't stink yet...I've just been wearing them around the house with my slippers.)
They are very warm and comfortable; they may be the only socks I have that keep my feet warm WITHOUT the slippers (or shoes) indoors. I don't even need to wear two pair at once (as I do with most socks in the winter).
Also, something about the way they're knit, with different fibers in different places, keeps them from fitting oddly (with the heel up my ankle) the way most socks fit me. I think they'd stretch to fit a bigger foot, but they fit mine too! Pretty incredible, actually. Or maybe I just buy cheap socks, when I'm looking at them in a store.
Anyway, since I'm your first "customer" to wear a pair of these, I thought I'd let you know what I think. I love them!
--Charlene
Seattle, WA |
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Just wanted to thank you for a great shopping experience. Delivery was very fast. And communication from your company is outstanding. Again just wanted to say Thank You.
-Jean S., Brunswick, Ohio |
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| Thanks so much for your swift response...the yarn is wonderful and worked up
beautifully!
-Nancie, Centralia, Washington |
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The Sedona Handbag arrived yesterday and it is even nicer than I hoped. The green EXACTLY matches the color of my wool coat -- unheard of.
Thanks!
Pam - Cumberland, Maine |
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I just wanted to tell you what a pleasure it is
shopping with you. All the products my clients
have ordered have more than met their
expectations. Your products are great and your
customer service is outstanding!!!
Thanks and hopefully I'll have more orders in the
near future.
Happy Holidays to you and your family!!
- Pat A., Pacific, MO |
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| Thanks for the notification and for your prompt, courteous service [on our refunded item]. The sweater I ordered worked out beautifully for the recipient. I will continue to check your website for new offerings.
Gay C. |
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| A big thankyou...I'm very happy with my reversible jacket. It fits great and looks fabulous. I feel like a queen in it. And the super service is a big plus. Happy New Year.
I'm curious about your town name...Battle Ground...what's the story behind that? Kandi A.
Editor Note:
The city is ironically named for the absence of a battle. In 1855 many of the soldiers at nearby Fort Vancouver were away fighting an uprising by the Yakima Indian tribe. Nervous settlers organized a company of volunteers to guard the undermanned fort. Fearing that the friendly Klickitat Tribe on the Lewis River would join the uprising, the volunteers ordered them into the Vancouver Barracks near the fort
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