New Chat Widget Makes Alpaca Gift Shopping Easier

alpaca shopping chat helperWe added this new chat widget recently for our shoppers to ask us in-the-moment questions. It has quickly proven itself useful for our shoppers and quite eye opening for us! 

Lessons learned so far:
* chats teach us about what works and doesn't
* customers discuss issues of the moment
* we learn of changes to make to the site
* customers really like the immediate feedback
* we can adjust things on the fly while shopper online
* we've made more sales by answering immediate questions

We look forward to the upcoming very busy shopping season and using this new customer service tool!



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